Terms and Conditions

Delivery

Free Delivery on all UK orders over £25.(*excludes orders for the 'Rights of Way', published by the Ramblers Association, and Dorrigo Raised Relief Maps).

If you order from outside the UK we will manually apply the necessary shipping and handling charge.

Postage and packing is calculated at the following rates: -

UK Deliveries + 10% of your total order value (3-7 days)
Europe Deliveries + 15% of your total order value (5-10 days)
Outside Europe Deliveries by Surface Mail + 20% of your total order value (8-12 weeks)
Outside Europe Deliveries by airmail + 25% of your total order value (2 weeks)

Overnight delivery quoted individually, please contact for price.

A £5 handling charge will be added to all orders received from outside the UK

By ticking the ‘accept’ box you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us will result in a binding contract.

We aim to pick and pack your order right away. We will normally send your order to you during the course of the next business day although we will notify you of any delay from third parties. We do not debit your account until the items are ready for shipping to you.

We accept credit card payment. If you are shopping from outside of the United Kingdom, place your order and your credit card company will convert the transaction to GB Sterling from your own currency.

We accept Visa, Access, Mastercard, Delta, Switch and Solo.

If we are temporarily out of stock of a title we will advise by email. We will wait for 5 days, then send the items we do have in stock. The remaining items will go onto back order.

Items on back order will be despatched as soon as they arrive with no delivery charge. We will hold an order for a maximum of 6 weeks after which your order will be cancelled.

Discounts

A discount of 25% is available to members of the Fell and Rock Club, the Scottish Mountaineering Club, the Climbers' Club and the Alpine Club.

This discount is based on a reciprocal arrangement between the clubs and can therefore only be applied to books published by each of the clubs. Your membership number will be required when we place the order. The discount will be applied manually at the office when we mail out the books. If you prefer, please ring the office and we will process your order over the phone 01455 611185.

Returns

A promise from Cordee ...

we will happily refund or exchange any item
we make no charge for returns
returned goods must be unused, in a saleable condition - as good as new

If you want to make a return ...


Returns
Before sending the goods back contact us - phone the office, 01455 611185, or email returns@cordee.co.uk with your details. Returned goods must be unused and in a saleable condition

Once we've received them we will credit your account.

If the item is faulty or damaged or we have sent the incorrect item we will refund postage. If you're returning something because it's not suitable, you'll need to pay the postage costs to return it to us.

We process most returns the day they arrive with us. Sometimes we don't quite manage to do them all but your returns will be dealt with within 7 working days.

Goods must be returned to us within 21 days.

Privacy

Cordee does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Please feel free to contact us for more information on our powerful security system.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Please feel free to contact us for more information on our powerful security system.